How do I access my course? update my info? get support? transfer a purchase? manage my subscriptions?

How do I
access my course? update my info? get support? transfer a purchase? manage my subscriptions?

Who should participate in a 3 Key Elements training?

Our programs, events, and trainings are designed for those who desire to improve their life and others’ through simple, yet powerful principles, techniques, and habits. All of our trainings focus on innovative skills that support you to become a more effective and inspired parent, spouse, friend, leader, teacher, mentor, coach, entrepreneur, etc.

I purchased something recently during an event and still don’t see the content or bonus content in my Online Academy. Where is it?

We’re so glad you’re excited to receive your content! Due to the high volume of events we hold, our team is frequently processing thousands of new registrations from programs, courses, and other products that have been purchased. It may take 7-10 business days to process a purchase made during an event and get the content posted to your Online Academy. We thank you for your patience as we work to deliver your valuable content and to always be improving our systems.

It may also be in our Legacy Online Academy, which can still be found at: 3keyelements.com/academy

How do I update my payment information for one of the subscription programs?

If you are a member of My Life Coach, Mentor Mastery, or Mentoring for the Heart Subscriptions, you can update your payment information in the NEW Online Academy by following these directions.

  1. Log into 3keyelements.com.
  2. Hover over “My Account” and select “My Billing”
  3. If a card is on file you will see a box with the last 4 of the card and blue button underneath that says “Update”, click it.
  4. You can then input the updated information for that card. and then select “Update Card”
  5. You will then see a new message in screen that says “Card Successfully Updated”. Now you are done!

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Prefer to update your info in the Legacy Academy?

We made this 2-minute video tutorial just for you! Click the link to learn how to update your payment information through the Legacy Online Academy. https://vimeo.com/383356280

Can I record the trainings with my phone or any other recording device?

Please refrain from recording any event, program or training on your phone or other devices. This is a violation of copyright law. In many cases we offer recordings to view after the event, but refer to the emails you receive regarding that specific event for info on that event. Appointment recordings are provided for you to review while you are a part of the program and for a short time after the end of the program. You are welcome to watch them as many times as you wish during that time.

I use Gmail and I am not seeing emails from 3 Key Elements. Help!?

The Gmail email system has a tendency to put our emails in the Junk/Spam or Promotions folder. We have created this simple video tutorial for how to gather your 3 Key Elements emails into one place in your Gmail account. (Go to 3ke.to/gmail)

I can't find my content in the Online Academy. Help?

If you are a member of My Life Coach, Mentor Mastery, or Mentoring for the Heart Subscriptions, you can update your payment information in the NEW Online Academy by following these directions.

  1. Log into 3keyelements.com.
  2. Hover over “My Account” and select “My Billing”
  3. If a card is on file you will see a box with the last 4 of the card and blue button underneath that says “Update”, click it.
  4. You can then input the updated information for that card. and then select “Update Card”
  5. You will then see a new message in screen that says “Card Successfully Updated”. Now you are done!

–––––––––––––––––––––

Prefer to update your info in the Legacy Academy?

We made this 2-minute video tutorial just for you! Click the link to learn how to update your payment information through the Legacy Online Academy. https://vimeo.com/383356280

How do I talk to a support team member?

We have transitioned the way we support our students. Our TOP priority is to support YOU in the most effective way possible. We use email and chat to allow us to respond to EVERY request accurately, individually, and in a timely manner. We are always upgrading and seeking to improve your experience. YOU are what makes 3 Key Elements awesome!

Email us here: Support@Team3KE.com

Or click on the chat bubble at the bottom right hand corner of your screen to connect with a Support Team Member.

You can also write to us at our new address:
The 3 Key Elements Team
223 W. Cougar Blvd Suite #546,
Provo, UT. 84604

I can’t get enough of Kirk. Where can I find more?

Isn’t Kirk amazing!? Follow the link below to check out our YouTube channel where you’ll find TONS of high-quality, eye-opening, and applicable training just for you. Remember to like, comment, subscribe and hit the bell icon so you don’t miss any of our new YouTube videos and Live sessions!
https://youtube.com/3keyelements

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3 Key Elements
223 W Cougar Blvd
Suite 546
Provo, UT 84604

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Please allow 1-2 business days (Closed Sat. & Sun.) for us to get back to you. During live events and webinars, it could take longer due to high volume of requests.

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