Frequently Asked Questions

More answers and tutorials coming soon!

Who should participate in a 3 Key Elements training?

Our programs, events, and trainings are designed for those who desire to improve their life and others’ through simple, yet powerful principles, techniques, and habits. All of our trainings focus on innovative skills that support you to become a more effective and inspired parent, spouse, friend, leader, teacher, mentor, coach, entrepreneur, etc.

Can I record the trainings with my phone or any other recording device?

Please refrain from recording any event, program or training on your phone or other devices. This is a violation of copyright law. In many cases we offer recordings to view after the event, but refer to the emails you receive regarding that specific event for info on that event. Appointment recordings are provided for you to review while you are a part of the program and for a short time after the end of the program. You are welcome to watch them as many times as you wish during that time.

Are there breaks during the Live Online Webinar events?

Yes. There are breaks during our live online events, usually there is a 90 min break in between each 2-hour live session. You are also free to exit the webinar to take care of any needs you have at any time.

Can I move my ticket to another date?

Class date changes are no longer available. In many cases we offer recordings to view after the event, but refer to the emails you receive regarding that specific event for info on that event.

On March 3, 2020 we emailed to every student the updated terms that 3 Key Elements put into place. Read the full terms here: 3keyelements.com/terms

What if I want to give my ticket to someone else?

How generous of you! We love when our students want to share what we teach with others. To do this, please use our Online Transfer Form. You will need the following to complete the transfer:

  • Your name & email address that are on your account
  • Name and dates of the class you are transferring
  • First and Last name of the person you’re transferring the ticket to
  • That person’s phone number
  • That person’s email address
  • Credit or Debit card to pay the nominal Transfer Fee

This will help to ensure the swift and successful transfer of your ticket.

How do I access the online webinar event recordings?

If you purchased or received a ticket as a gift, you will be able to access the session recordings with the following instructions:

  • Step 1: Go to 3keyelements.com/academy
  • Step 2: Enter username (most likely the email you receive communication from us with)
  • Step 3: Enter password – If you forgot your password, Click Here
  • Step 4: Click on the event name tab in the white menu at the top
  • Step 5: Click the particular class date from the choices in the left hand sidebar

Here’s a tutorial video about how to access your Online Academy, and reset your password if you’ve forgotten it. https://vimeo.com/385120957. If after following the instructions above and in the tutorial you are still having trouble accessing your Online Academy, contact us again so that we can manually reset your account.

SECURITY RECOMMENDATION:
Additionally, here’s a free app we highly recommend and use ourselves to safely store and keep track of passwords, so not only do you not forget them – you don’t have to remember them! It’s called LastPass, and it works like a charm! https://www.lastpass.com/

I use Gmail and I am not seeing emails from 3 Key Elements. Help!?

The Gmail email system has a tendency to put our emails in the Junk/Spam or Promotions folder. We have created this simple video tutorial for how to gather your 3 Key Elements emails into one place in your Gmail account. (Go to 3ke.to/gmail)

I can't find my content in my Online Academy. Help?

We are building a NEW Online Academy, and we’re really excited about this upgrade. In the long run, it will replace the current Legacy Online Academy, but that won’t happen for a while.

The NEW Online Academy can be found at: academy.3keyelements.com
The Legacy (Old) Online Academy can still be found at: 3keyelements.com/academy

Currently, some of our students have been given access to the New Academy, and a limited number of programs are found within it.

As of August 1, 2020, the programs that are EXCLUSIVELY in the NEW Online Academy are:

  • The Launch
  • Energy Rich Life
  • Intuitive Mentoring
  • Mentoring for the Heart Subscription
  • My Life Coach Subscription (July session, and all going forward)
  • Mentor Mastery Subscription (August session, and all going forward)

Any content from other previous events and programs can still be found in the Legacy (Old) Online Academy.

Just like moving a real home full of the things you love, we are working on packing things up from the old ‘house’ and getting them moved to the new ‘house’. There may be some very old things that we have been holding on to that might have to be let go of but the majority of our content will eventually be moved to this new amazing and beautifully designed ‘house’. If we do have to let some things go we will make sure that you get the opportunity to see and/or download them before they go. Remember, the new academy is under construction and not bug-free. If something seems off, you can’t find something that should be there, or for any other feedback, let us know so we can look at it and fix it.

With time, more programs will be exclusively found in the New Online Academy. New accounts will be created for students the first time they gain access to one of these programs (if they do not have an account already). If that hasn’t happened for you yet, don’t worry. That means you aren’t missing anything; you will get an account when you need it.

I purchased something recently during an event and still don’t see the content or bonus content in my Online Academy. Where is it?

We’re so glad you’re excited to receive your content! Due to the high volume of events we hold, our team is frequently processing thousands of new registrations from programs, courses, and other products that have been purchased. It may take 7-10 business days to process a purchase made during an event and get the content posted to your Online Academy. We thank you for your patience as we work to deliver your valuable content and to always be improving our systems.

It may also be in our NEW Online Academy.

The NEW Online Academy can be found at: academy.3keyelements.com
The Legacy (Old) Online Academy can still be found at: 3keyelements.com/academy

 

How do I update my payment information for one of the subscription programs?

We made this 2-minute video tutorial just for you! Click the link to learn how to update your payment information through the Legacy Online Academy. https://vimeo.com/383356280

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If you are a member of My Life Coach, Mentor Mastery, or Mentoring for the Heart Subscriptions, you can update your payment information in the NEW Online Academy by following these directions.

  1. Log into academy.3keyelements.com.
  2. Hover over “My Account” and select “My Billing”
  3. If a card is on file you will see a box with the last 4 of the card and blue button underneath that says “Update”, click it.
  4. You can then input the updated information for that card. and then select “Update Card”
  5. You will then see a new message in screen that says “Card Successfully Updated”. Now you are done!

How do I talk to a support team member?

We have transitioned the way we support our students. Our TOP priority is to support YOU in the most effective way possible. We use email to allow us to respond to EVERY request accurately, individually, and in a timely manner. We are always upgrading and seeking to improve your experience. YOU are what makes 3 Key Elements awesome!

You can also write to us at our new address – 
The 3 Key Elements Team
223 W. Cougar Blvd Suite #546,
Provo, UT. 84604

 

I can’t get enough of Kirk. Where can I find more?

Isn’t Kirk amazing!? Follow the link below to check out our YouTube channel where you’ll find TONS of high-quality, eye-opening, and applicable training just for you. Remember to like, comment, subscribe and hit the bell icon so you don’t miss any of our new YouTube videos and Live sessions!
https://youtube.com/3keyelements

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