How do I access my course? update my info? get support? transfer a purchase? manage my subscriptions?

How do I
access my course? update my info? get support? transfer a purchase? manage my subscriptions?

How do I talk to a support team member?

We use email and chat to allow us to respond to EVERY request accurately, individually, and in a timely manner.

Since you're here, be sure to check out the rest of the FAQs on this page. There's a good chance the answer you are looking for is here. If not...

Email us here:
Or click on the chat bubble at the bottom right hand corner of your screen to connect with a Client Success Associate.

You can also write to us at our address:
The 3 Key Elements Team
223 W. Cougar Blvd Suite #546,
Provo, UT. 84604

I'm part of Master Your Influence, where do I get the live webinar link?

This is a great question, and actually a very common one. (You are not alone in this)

The best way to be ready for the next Master Your Influence webinar is by going to the main MYI page ( Then scroll down a bit and click on the button that says "Get Next Zoom Link".

You will then be directed to the Zoom registration page. Fill in your information and then hit submit. You will be taken directly to a page with the webinar link on it. You will also be sent an email with the link as well.

If you register in advance the zoom system will send you notification emails several times prior to the event to remind you it is coming up. (These reminders will also have the live webinar link in them.)

To make this process even easier, when we send out the email that has the replay link in it for the previous webinar, we also include the registration link for the next webinar. If you register as soon as you get the replay email then you will be totally ready for the next webinar.

Why didn’t I get a reminder about the Master Your Influence Webinar?

The Master Your Influence webinar is hosted and broadcast via the Zoom webinar and meeting application. In order to receive the reminders via email that the next webinar is coming up you must register for the webinar. We make this simple by having it in two places. First you can find the registration link on the Master Your Influence page. (You must be logged in and a subscriber to view this page) There will be a button on that page that says “Get Next Zoom Link”. Click that button and then enter your information on the next page. It will then show you a link to the live webinar and email it to you as well
We also send out a replay link email that also includes the link to register for the next webinar. We recommend you make it a habit to register when you get that replay link email.

Where do I find the date for when my subscription will renew?

You can find this date by going to the 'My Account' menu (you must be logged in to do this) and click the 'My Subscriptions' page. Or go directly there with this link:

Once you are on the page you can scroll down and see all the subscriptions that you have or previously had with us as well as the next billing date. You’ll also see whether the subscription listed is "Active" or "Ended".

How do I cancel my recurring subscription?

Contact our team via email at and request it to be canceled. Please use the Subject Line: "Subscription Cancellation Request - [and the name of the subscription (i.e. Master Your Influence)]". Our team will promptly take care of processing your request and will send a reply back confirming it has been completed.

Can I get a refund after I have been charged for my subscription?

Yes, if you contact us within 3 days of the payment charge.

After the 3-day window, you can still cancel but a refund will not be issued. In this case, you’ll maintain access to the program until the next billing date. We highly recommend that if you choose to cancel, notify our team at least 48 hours prior to the payment date so that we can take care of it before our payment system auto-charges your account.

Can I upgrade or downgrade my subscription to Master Your Influence?

YES, absolutely.

You can change your Master Your Influence subscription here:

*Note* the 14-day trial will only apply for new subscribers

Does the Master Your Influence subscription program have the same content as the in-person event from years ago?

In general, the principles taught from the live in-person event live on in the Master Your Influence online program. Kirk always continues developing his content to meet the most up-to-date, relevant, and pressing needs for his students. We’re thrilled to be delivering a highly upgraded version of Master Your Influence twice each month to students around the world. You’ll find familiar principles from the live in-person event, as well as exciting new concepts Kirk has developed to overcome today’s obstacles and challenges.

Are you offering online/in-person multi-day classes?

Our multi-day in-person events were outstanding and impacted tens of thousands of incredible individuals and families. We loved getting to be with you and others in the same room! You and many others around the world now enjoy the ability to participate in 3 Key Elements webinars, courses, trainings, and personal coaching right from the comfort of your own home.

Though we do miss getting to high-five and bear-hug you in person, we’re pleased to provide this new way of connecting and learning. It eliminates travel costs (gas, hotels, food, flights), saves you time, in many cases means you don’t need to take off work to participate, and allows you to easily invite your family to join in on the training with you. If you’re looking for a class for you or a friend, be sure you’re on our email newsletter to receive notifications about our free webinars 2-4 times each month, as well as promotions for joining our premium online coaching programs. “See” you there!

I went to the Royalty & Romance class before, how can I get it or get it for a friend/family member?

Royalty & Romance was one of the favorite classes among our students. Although we do not offer it as a standalone class anymore, you can gain access to the recordings and materials from the last live one (August 2020 Online Sessions) by subscribing to the Master Your Influence Premium Subscription. Go to to join the twice-a-month group coaching program. You will then have full access to it as long as you are subscribed at the premium level.

How do I get personal 1-on-1 coaching with Kirk Duncan or Ann Washburn?

Personal Mentoring is a great choice if you want to propel your life forward at an incredible rate. If you are interested in 1-on-1 coaching send an email to with the subject line “Personal Coaching inquiry with (name of the mentor - Kirk/Ann)”

How much is the tuition to be coached 1-on-1 with Kirk or Ann?

Pricing may vary based on availability and because packages are customized to fit you and/or your business’s needs. Once we receive your inquiry email as instructed in the previous question above, a team member will reach out to you by email or phone to support you in learning more and provide you with options for 1-on-1 coaching.

How can I get just a single mentoring appointment with Kirk Duncan?

UPDATE: 01/01/22 - Single appointments are currently not being made available for purchase. 
Go to to register, pay, and book your appointment. If there are no appointments to choose from on the calendar, request more time slots by emailing

I found 3 Key Elements on YouTube/Social Media and love the content; what should I do next?

That is awesome! Welcome!
We are so excited to have you be a part of the 3 Key Elements family. We have several different options available depending on what you’re looking for:

  1. If you’re just starting in the personal development world, or who are looking for simple yet powerful ways to improve your life every month, we recommend our Master Your Influence subscription program. It’s a live online, twice-a-month group coaching program. Learn more at
  2. If you are ready to go after your goals by facing and overcoming blocks in order to create big success in their life and you’re looking for a higher level of accountability and support from others, then Breakthrough Coaching with Ann Washburn is the way to go. To learn more go to
  3. If you’re ready to launch or grow your own coaching business, Coach Fast Track might be right for you. To learn more, go to
I don’t have kids… will the Youth Mind Warriors training program still help me?

Absolutely, YES!! It is for anyone ages 3 to 103. Youth isn’t measured by age… it’s measured by mindset! 😉  

I had content on the Legacy Online Academy, where is it now?

Our Legacy Academy was officially closed on July 28, 2021. Due to the sheer quantity of videos, audio, and printed materials we will not be moving everything to our new academy. From feedback we asked for and received, we are working on making available the programs that were most requested.

If you previously purchased and still had access to any of the programs listed below, you will continue to receive access to them when they are made available in the New Online Academy.

Transfer of these past online programs and event recordings from Legacy Academy are in no particular order. As each program is transferred, if you had access to that program here, you will be notified that it is available in the New Academy. Our team is working hard on this but we cannot guarantee when these programs and recordings will be available in the new academy.

Online Programs & Courses

  • Building a Mind of Steel Online Course (Available Now)
  • The Racket Cycle (Available Now)
  • Body Language Xtreme Online Course (Available Now)
  • Master My Thoughts Online Course (Available Now)
  • Mentoring for the Heart (Available Now)
  • My Destiny Online Course (Coming Soon)
  • Body Language Training Online Course

We will continue to expand and add more content to the New Academy as we move forward and beyond. More information will be available and will be announced as it becomes available.

The login that I have doesn't work… How do I get/find my password?
  1. How to get a password (if you’re trying to use your legacy academy login) –
    If you had a login for our Legacy Academy and if you had some content in there, then you have a good chance it is available in the New Academy. If this is the case, then you can send us an email at and request a set of credentials and we will be glad to generate a set for you. You will receive an email with your username and password.
  2. How to find your password –
    If you know that you have a password to the New Academy but cannot remember it, there are a couple of ways you can recover and/or reset your password.
    1. When you are on the login screen you can select the ”Lost Your Password” option [see image].
    2. Enter your email address and you’ll receive an email with directions to reset your password.

OR you can send an email to our team at and they can change your password to whatever you want. We do not send passwords through email for your own security. We can give you a hint/reminder about an existing password.

I don't have a login, can I get one?

Absolutely! When you register for our free Vision Board Course, you’ll be able to create a login and password to access that course. Plus, when you choose to join our other programs, you’ll be able to easily access them and all of your 3 Key Elements courses and programs via the same Academy login!

If you already had a login for our Legacy Online Academy, email and ask for a new set of online academy credentials.

Is there a way to contact Kirk Duncan or Ann Washburn directly?

We do not give out the direct email addresses of our Coaches/Trainers to preserve and honor their time and privacy.

The best way to contact or get a message to our Coaches/Trainers is to email our support team at They can then either answer your question and/or forward it to the trainer it is addressed to. If the trainer decides to contact you they will reach out to you.

I want to propose a partnership, a sponsorship, or get a 3 Key Elements coach to speak at my company/event. What do I need to do?

Kirk, Ann and Phillip love opportunities to speak to new audiences who are ready for the next level of results! Please schedule a time to speak with Wayne Turetzky who handles all of the 3 Key Elements partnership, sponsorships, and speaking engagements, etc. Schedule a time by going to

I use Gmail and I am not seeing emails from 3 Key Elements. Help!?

The Gmail email system has a tendency to put our emails in the Junk/Spam or Promotions folder. We have created this simple video tutorial for how to gather your 3 Key Elements emails into one place in your Gmail account. (Go to

*NOTE* the correct email for 3 Key Elements is

If you send an email to our previous address ( it will still reach us, but this address will be phased out completely over time.

How do I update my payment information on a subscription?

You can view and update the card on file for all your subscriptions here:

If you are not logged in, you will be taken to the login page first.

On the 'My Subscriptions' page, follow these steps:

  1. Identify the subscription you would like to update
  2. Click the blue button that says “Update card”
  3. Fill in new credit card information, then click “Update Card”
  4. You will then see a new in-screen message that says “Card Successfully Updated”. Now you're done!
Can I record the trainings with my phone or any other recording device?

Please refrain from recording any event, program, or training on your phone or other devices. This is a violation of copyright law. In many cases, we offer recordings to view after but refer to the emails you receive regarding that specific event for info on that event. Appointment recordings are provided for you to review while you are a part of the program and for a short time after the end of the program. You are welcome to watch them as many times as you wish during that time.

Do you have a question?

Have something on your mind? We've got your back.
Before you reach out to us please look at our Frequently Asked Questions above.

Was your question not listed above, and still need help?
There are three great ways to get in touch.


Live Chat With US

Send Us Mail

3 Key Elements
223 W Cougar Blvd, Suite 546
Provo, UT 84604

Send Us A Message

Your Name
Your Email Address
How can we help you?

We Answer

Please allow 1-2 business days (Closed Sat. & Sun.) for us to get back to you. During live events and webinars, it could take longer due to high volume of requests.

How'd We Do?

Leave us a review at so we can continue to provide you the high-quality service we strive to deliver each day.