We use email and chat to allow us to respond to EVERY request accurately, individually, and in a timely manner.

Since you're here, be sure to check out the rest of the FAQs on this page. There's a good chance the answer you are looking for is here. If not...

Email us here: Support@3KeyElements.com
Or click on the chat bubble at the bottom right hand corner of your screen to connect with a Client Success Associate.

You can also write to us at our address:
The 3 Key Elements Team
223 W. Cougar Blvd Suite #546,
Provo, UT. 84604

This is a great question. There are 2 ways to get the webinar link (as well as the replays of each session):

• In the Weekly Email & Text Reminders
• In the Group Coaching community (the Discord app)

If you aren't getting the emails, please let us know so we can figure out what's wrong. There are several reasons why you may not be getting emails. For example, it could be your email address is opted-out from 3 Key Elements. If that's the case, we don't have permission to email you, so please email US and ask for that to be fixed. Email us at: support@3keyelements.com

You can find this date by going to the 'My Account' menu (you must be logged in to do this) and click the 'My Subscriptions' page. Or go directly there with this link:  https://3keyelements.com/my-subscriptions/.

Once you are on the page you can scroll down and see all the subscriptions that you have or previously had with us as well as the next billing date. You’ll also see whether the subscription listed is "Active" or "Ended".

Contact our team via email at support@3keyelements.com and request it to be canceled. Please use the Subject Line: "Subscription Cancellation Request - [Name of Program]". Our team will promptly take care of processing your request and will send a reply back confirming it has been completed.

Yes, if you contact us within 3 days of the payment charge.

After the 3-day window, you can still cancel but a refund will not be issued. In this case, you’ll maintain access to the program until the next billing date. We highly recommend that if you choose to cancel, notify our team at least 48 hours prior to the payment date so that we can take care of it before our payment system auto-charges your account.

To purchase a single 1-hour appointment, go to 3ke.to/1hourkirk to purchase then schedule your appointment with Kirk
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For 6 months of coaching, go to 3ke.to/Kirk.

To learn more and ask questions, email support@3keyelements.com

That is awesome! Welcome!
We are so excited to have you be a part of the 3 Key Elements family. We have several different options available depending on what you’re looking for:

1. If you’re just starting in the personal development world, or who are looking for simple yet powerful ways to improve your life every month, we recommend our Master Your Influence subscription program. It’s a live online, twice-a-month group coaching program. Learn more at 3ke.to/influence
2. If you are ready to go after your goals by facing and overcoming blocks in order to create big success in their life and you’re looking for a higher level of accountability and support from others, then Breakthrough Coaching with Ann Washburn is the way to go. To learn more go to 3ke.to/breakthrough
3. If you’re ready to launch or grow your own coaching business, Coach Fast Track might be right for you. To learn more, go to 3ke.to/fasttrack

Absolutely, YES!! It is for anyone ages 3 to 103. Youth isn’t measured by age… it’s measured by mindset! 😉  

Our Legacy Academy was officially closed on July 28, 2021. Due to the sheer quantity of videos, audio, and printed materials we will not be moving everything to our new academy. From feedback we asked for and received, we are working on making available the programs that were most requested.

If you previously purchased and still had access to any of the programs listed below, you will continue to receive access to them when they are made available in the New Online Academy.

Transfer of these past online programs and event recordings from Legacy Academy are in no particular order. As each program is transferred, if you had access to that program here, you will be notified that it is available in the New Academy. Our team is working hard on this but we cannot guarantee when these programs and recordings will be available in the new academy.

Online Programs & Courses

• Building a Mind of Steel Online Course (Available Now)
• The Racket Cycle (Available Now)
• Body Language Xtreme Online Course (Available Now)
• Master My Thoughts Online Course (Available Now)
• Mentoring for the Heart (Available Now)
• My Destiny Online Course (Coming Soon)
• Body Language Training Online Course

We will continue to expand and add more content to the New Academy as we move forward and beyond. More information will be available and will be announced as it becomes available.

1. How to get a password (if you’re trying to use your legacy academy login) –
   If you had a login for our Legacy Academy and if you had some content in there, then you have a good chance it is available in the New Academy. If this is the case, then you can send us an email at support@3keyelements.com and request a set of credentials and we will be glad to generate a set for you. You will receive an email with your username and password.
2. How to find your password –
   If you know that you have a password to the New Academy but cannot remember it, there are a couple of ways you can recover and/or reset your password.
   1. When you are on the login screen you can select the ”Lost Your Password” option [see image].
      
   2. Enter your email address and you’ll receive an email with directions to reset your password.

OR you can send an email to our team at support@3keyelements.com and they can change your password to whatever you want. We do not send passwords through email for your own security. We can give you a hint/reminder about an existing password.

Absolutely! When you register for our free Vision Board Course, you’ll be able to create a login and password to access that course. Plus, when you choose to join our other programs, you’ll be able to easily access them and all of your 3 Key Elements courses and programs via the same Academy login!

If you already had a login for our Legacy Online Academy, email support@3keyelements.com and ask for a new set of online academy credentials.

We do not give out the direct email addresses of our Coaches/Trainers to preserve and honor their time and privacy.

The best way to contact or get a message to our Coaches/Trainers is to email our support team at support@3keyelements.com. They can then either answer your question and/or forward it to the trainer it is addressed to. If the trainer decides to contact you they will reach out to you.

Kirk & Ann love opportunities to speak to new audiences who are ready for the next level of results! Please schedule a time to speak with Wayne Turetzky who handles all of the 3 Key Elements partnership, sponsorships, and speaking engagements, etc. Schedule a time by going to 3keyelements.com/speaking

The Gmail email system has a tendency to put our emails in the Junk/Spam or Promotions folder. We have created this simple video tutorial for how to gather your 3 Key Elements emails into one place in your Gmail account. (Go to 3ke.to/gmail)

*NOTE* the correct email for 3 Key Elements is support@3keyelements.com.

If you send an email to our previous address (support@team3KE.com) it will still reach us, but this address will be phased out completely over time.

You can view and update the card on file for all your subscriptions here: 3keyelements.com/my-subscriptions/

If you are not logged in, you will be taken to the login page first.

On the 'My Subscriptions' page, follow these steps:

1. Identify the subscription you would like to update
2. Click the blue button that says “Update card”
3. Fill in new credit card information, then click “Update Card”
4. You will then see a new in-screen message that says “Card Successfully Updated”. Now you're done!

Please refrain from recording any event, program, or training on your phone or other devices. This is a violation of copyright law. In many cases, we offer recordings to view after but refer to the emails you receive regarding that specific event for info on that event. Appointment recordings are provided for you to review while you are a part of the program and for a short time after the end of the program. You are welcome to watch them as many times as you wish during that time.